Tour terms and conditions
A non-refundable deposit is required at time of booking to secure your place. When Tour costs are paid in full, this amount goes forward as part of this.
Upon confirmation, we will send you an invoice with payment instructions by creditcard, internet banking (NZ Only) or PayPal. Cheques or International Bank transfers also accepted but all fees to do so are the responsibility of the passenger.
A full payment date will be given and the full payment is non-refundable once paid in full.
Tour cancellation (by traveller)
Cancellation prior to ...... - loss of deposit
After full payment on ...... - No refund
If the tour is cancelled due to unforseen circumstances by the tour operator, a full refund of all monies paid will be given within 7 days.
We need certain minimal numbers to run the Tour. If there are insufficient numbers, we will regretfully have to cancel and refund payment.
Full Travel insurance
A comprehensive Travel Insurance is compulsory including accidents, full medical assistance and repatriation. It is essential that all passengers have travel insurance with a reputable insurance company.
Comprehensive Travel Insurance should include at least: tour cancellation, flight cancellation or interruption, loss of baggage, personal illness, injury, medical costs etc.
We do not carry a medical person on the Tour. In the event of medical care being needed. We can contact the Travel Insurers agents who will give all directions and make arrangements for your treatment and repatriation if required.
Please consider if you are well enough to travel on this tour. On many days, there is long distance driving, times of walking and standing, walking on rough cobblestones, steps, getting on and off the van regularly, showers over baths sometimes and the energy to sustain long days. We are on a set schedule and regretfully cannot provide care at the expense of the group.
The Tour Leader and Tour Manager cannot be held liable for any loss of any nature to any participant.
Passports and Visas
It is the responsibility of the passenger to ensure that all passports have a minimum of 6 months validity after return from tour. Some passport holders may require a visa, it is the passengers responsibility to ensure they have a passport, necessary visas and any innoculations required.. Check if you need multiple entry visas. You should have some spare pages. Your passport should be signed by you. Take photocopies of your personal detail page (I.e.) page with photo , name and address etc. Check www.safetravel.govt.nz for further information. Your name on all your flight tickets - international and national should be exactly the same as on your passport. You have to carry a valid passport at all times for identification.
In case of currency fluctuations of more than 3% or amendments in local Government taxes, we reserve the right to adjust the tour price accordingly prior to full payment.
Travel Information Keep separate lists of important numbers i.e.passport, travellers cheques, credit cards, together with photocopies of airline tickets, and the relevant pages of your passport/visas.
Never leave your hand luggage unattended or out of sight in any public areas.
Tour terms and conditions cont...
Generally we have booked where we can at 3* level. This is an average level of hotel accomodation. The stars refer to facilities available. This is a spiritual not a luxury tour. We are booking at this level to meet fixed costs, and to make the Tour costs as manageable as possible. A standard twin room should have two single beds but may have a double and a sofa bed instead. If this happens, then perhaps swop around at the next hotel with your roommateand take this in the spirit of European travel. Most of the time we are not in our bedrooms and when we are, we are sleeping.
Rooms in Europe are smaller, less modern and more expensive than in N.Z. Single rooms are often smaller than other rooms.
If you are a single traveller and request shared accomodation to reduce costs, there is no guarantee of compatibility. Any shifts from a twin room to a single room after the tour begins, is at your own expense and by your own arrangements and will be more expensive than paying an initial single supplement. Also, a single room may not be available at the time you may wish to change. If you know, for example, that you are a light sleeper, or snoring could be an issue, or that you may need a good nights sleep or extended private time for reflection, it is better to request a single room at registration.
A single traveller will need to pay a single supplement.
Tea and coffee making facilities in bedrooms are the exception rather than the rule. However, there are likely to be facilities downstairs for all to use.
Flights are not included in the tour price. An extended validity time could be helpful in case you need to rebook. It is the passengers responsibility to ensure they arrive to the start of the tour on time, or they will need to make their own arrangements to catch up with the rest of the tour. Airport transfers are not included in the Tour price.
The space in the back of the van is not excessive so a modest sized suitcase - no more than 23 kg- would be appreciated. You will probably need a day bag as well.
Tips are not included in the tour fees for all local services, restaurants and tour guides. Tipping is normal practice. The amount is usually 10% if you have received good service but is not compulsory.
The Tour will include walking for some of the sightseeing, and includes steps, stairs and uneven surfaces. You will need to be reasonably fit.
Check whether you need innoculations to enter country..
Smoking is not permitted in the van.
Some hotels have floors for guests who smoke.
You may not be able to smoke in public places (recent law).
Some hotels will serve breakfast as part of their costs to the Tour and some will cost breakfast separately which is not part of the Tour. We will advise you which are the hotels where you will need to buy your own breakfast.
Lunches - let's look out for a cafe as we are exploring or driving.
We may have dinner in some hotels some evenings and at other times you may like to eat in local restaurants and explore local cuisine.
If you have special requirements, you may need to check on the Internet or email the hotel to see if your requirements can be met.
We include entrance fees to our selected sites.
Please talk to our Tour Manager to resolve any problems promptly.